Help line (+260) 211 287 790
This support policy outlines the various types of support and the
avenues that can be used for complaints and enquiries relating to this
1. Technical Support
1. 1. For technical issues regarding the user's accounts and
functionality, contact [email protected] which will
escalate the issue to the developer team (sab digital). Response
on support varies based on traffic and queues awaiting resolution,
nonetheless, we advise that the team will endeavor to resolve the
issue within 24 hours.
2. Product Support
2.1. In the event that you wish to return any damaged good or report
that a product is not functioning in the manner it should, please do
not hesitate to contact us on [email protected] where our
agents will respond to you as quickly as they can and the
procedure outlined under clause 7 of our online terms and
conditions will come into effect.
3. Changes to this Support Policy
3.1 We may update our Support Policy from time to time. Thus, we
advise you to review this page periodically for any changes. We will
notify you of any changes by posting the new Support Policy on
this page. These changes are effective immediately, after they are
posted on this page.