Help line (+260) 211 287 790
This website www.micmaronline.com is owned by Micmar Investments Limited.
The site incorporates the Micmar Online
Shopping platform which represents and promotes the sale of Micmar
Investments Limited products as well as other products (collectively “the
The online purchase of any products by the purchaser is strictly limited
to and governed by these terms and conditions. These terms and
conditions form part of and are incorporated into any purchase made by
the purchaser made via our website. Both the purchaser and Micmar
Investments Limited warrant that these terms and conditions consist the
express agreement as between the parties regarding the purchase of
any product to the exclusion of all other representations and external
agreements not mentioned herein. By accepting the order of the
purchaser to purchase a product and beginning to process the said order
through the issuance of a confirmation email of the said products,
Micmar Investments Limited and the purchaser accept and assent to
these terms and conditions.
“Agreement” means the agreement between the Purchaser and Seller for
the purchase and sale of a good.
“Confirmation Email” means the electronic message sent to your
designated address confirming the order placed by the Purchaser on the
“Delivery” means the delivery of goods ordered to the designated
“Designated Delivery Location” means the location designated by the
Purchaser for the delivery of the goods.
“Goods” means any product, material or hardware purchased by the
“Payment Service Provider” means any payment service provider option
availed on the site to enable the Purchaser to make and the Seller to
receive payment for any goods purchased.
“Purchaser” means any person or agent of a person purchasing any
good from the Seller.
“Purchase Order” means the purchase order between the Purchaser and
the Seller for the purchase and sell of goods to which these terms and
conditions are attached or incorporated.
“Seller” means Micmar Investments Limited.
“Website/Site” means www.micmaronline.com wherein the
Purchaser/Prospective Purchasers are granted access to view and/or
order from the catalogue of goods and products displayed thereon.
2. Purchaser’s Obligations and Warranties
2.1. The Purchaser warrants that in placing an order for the
purchase of any product on the site that:
- That they have attained the age of majority (18) and are capable to
enter into a legally binding contract.
- They are duly authorised to make payment for the said order and
have sufficient funds in the debit/credit card used to make the said
- They consent to the usage and provision of the details provided to
the Seller to the respective payment service provider for purposes of
processing the payment.
- They have duly followed and complied with all requirements made
by the respective payment service provider for completion of the
- They will provide valid and true information in good faith for
purposes of payment and the processing of orders.
2.2. The Purchaser may change or amend any order placed
before or upon receipt of the confirmation email from the
Seller. Any changes or amendments after the period
stated shall be treated as a cancellation of the initial order
and the procedure laid down under clause 11 shall apply
2.3. The Purchaser undertakes to protect any and all
information they provide to the Seller for purchasing any
goods on the website to the extent any reasonable man
would and will hold the Seller indemnified for any losses
or damages suffered as a result of the Purchaser’s own
negligence regarding their personal information.
2.4. The Purchaser accepts the collection of any and all data
or information by the Seller necessary for the completion
of any or all orders in addition to consenting for the usage
of such information for analytical purposes and all other
incidentals i.e. collection of cookies.
3. Seller’s Obligations and Warranties
3.1. The Seller warrants that the goods correspond with the
description in any purchase order made by the Purchaser
and are new (unless otherwise indicated), of good and
merchantable quality and fit for any purpose held out by
3.2. The Seller warrants that it sells the goods to the buyer free
from all liens and encumbrances and with full title
3.3. The Seller shall be liable for fixing any technical glitches
or errors that may occur relating to the website at it’s own
3.4. The Seller warrants that all servers relating to the website
are secure and will not be held liable for the hacking or
stealing of any of the Purchaser’s information from
servers that are unrelated to the website including servers
controlled by the various payment service providers.
4. Manufacturer’s Warranties
4.1. All manufacturer guarantees and warranties displayed on
products shall be extended to the Purchaser on a
discretionary basis and in accordance with these terms
4.2. The Seller warrants that to the extent that the benefit of
any warranties made by the manufacturer or previous
seller of the goods to the Seller can be assigned to the
Purchaser, the Seller may assign them to the Purchaser.
4.3. The Purchaser and the Seller per these terms and
conditions acknowledge and are fully aware that not all
manufacturer warranties shall be extended to the
Purchaser and further that those whose warranties can be
assigned or extended are listed within the premises of the
Seller and the said list shall be communicated to the
Purchaser upon them calling the contact line or inquiring
5. Product Display and Pricing
5.1. All goods displayed on the site are a true reflection and
representation of the said product.
5.2. Display of the goods on the catalogue is not and shall not
be construed to be confirmation that the said good is
currently in stock as confirmation will only be made
through an email sent by the Seller upon receipt of the
5.3. The price of the goods is the price stated on the catalogue
including value added tax (“VAT”) and shall upon the order
being placed be confirmed by the Seller via email subject
to any corrections or amendments at which point the
Purchaser may be at liberty to cancel the same.
5.4. All prices displayed on the site are exclusive to the online
store and may differ from the prices in store.
5.5. Receipt of the confirmation email from the Seller by the
Purchaser shall be deemed to be an acceptance of the
purchase order by the Seller concluding the agreement as
between the parties and giving full effect to these terms
5.6. All payments relating to the goods purchased shall be
made promptly and immediately by the Purchaser (unless
agreed otherwise in writing with the Seller).
5.7. All goods displayed on the site are quantified in Zambian
Kwacha and any order made in relation to the same shall
for all intents and purposes be treated as purchased in the
said currency subject to the respective exchange rates
prevailing from time to time.
5.8. The Seller reserves the right, without prior notice, to
discontinue or change any pricing or specifications of any
products displayed on the site without incurring any
6. Method of Payment
6.1. The Purchaser agrees to use any of the payment options
made available to them by the Seller as displayed on the
site and undertakes to comply with any of the
requirements that need to be met by the various Payment
Service Providers on their respective option.
6.2. The Purchaser agrees to hold the Seller indemnified
against any loss or damage they may suffer as a result of
any negligence or actions of the various Payment Service
Providers and further acknowledges that they are third
parties who may be held liable in their own right.
6.3. By agreeing to these terms and conditions, the Purchaser
grants the Seller to carry out any and all actions legally
available to it under the method of payment selected by
the Purchaser as provided on the website.
6.4. All orders placed by the Purchaser prior to delivery or
confirmation from the Seller that the said products are
ready for pick shall only be processed upon any of the
- The debiting of any credit/debit card supplied by the
Purchaser when placing their respective order.
- Confirmation of receipt of any funds remitted in respect of
the order through an electronic funds transfer.
6.5. Orders placed for payment on pick up shall be completed
upon full payment being made at the designated location
of pick up and the Purchaser taking possession of the
6.6. No goods ordered through the online platform are subject
to or amenable to purchase on credit.
6.7. No goods may be purchased through the site on a
payment on delivery basis as all payments shall be made
promptly upon placing of the order by the Purchaser save
for orders made for pick up at the store at which payment
shall be made at collection.
7. Return Policy
7.1. All products sold by the Seller are fit for purpose as
described and are amenable for return only in accordance
with the terms contained in the clauses below.
7.2. Products returned by a Purchaser due to a manufacturing
or factory fault will either be replaced or a refund will be
issued to the said Purchaser.
7.3. Products that become defective or malfunction as a result
of a user fault may be repaired by the Seller at the cost of
the Purchaser and are not amenable to free replacement
7.4. The Seller reserves the right and discretion to either
accept or refuse the return of a product purchased by a
Purchaser erroneously or for a wrongful purpose.
7.5. All claims pertaining to products under this clause will be
subject to inspection by the Seller’s technical team or
appointed experts who shall generate a report identifying
the source of any fault in the products and whether the
same are factory or user faults.
7.6. The report and inspection referred to in 7.5. shall be
conducted within 7 days of the product being availed to
the Seller or as will be communicated by the Seller but
concluded within a period of 21 days.
7.7. A Purchaser disputing the report referred to in clause 7.5.
above will be at liberty to nominate an independent
technician to inspect the product in question at their own
7.8. All claims arising under this clause shall be made by the
Purchaser within 6 months of the purchase date.
8. Guarantee Policy
8.1. The Seller gives a blanket guarantee that all products shall
be in good usable condition for a period of six months
with correct usage subject to manufacturer warranties
extended on specific products.
9. Delivery & Collection
9.1. Delivery of any goods purchased by the Purchaser from
the site shall be made within an estimated 24 to 72 hours
upon confirmation of receipt of payment subject to
extensions of time for reasons to be communicated to the
9.2. All goods purchased by the Purchaser shall be delivered at
a location designated by the said Purchaser and a time
agreed by the parties.
9.3. If the location designated by the Purchaser is not
accessible enough by the Seller or their appointed agents
to make timely delivery of the goods, the Purchaser
warrants and guarantees that they will be liable for any
expenses incurred by the Seller in making the said
9.4. Upon delivery, the Purchaser or their appointed person
shall acknowledge receipt of the said goods by signing a
9.5. The Purchaser at delivery of the goods reserves the right
to require the Seller to repair or replace damaged goods or
to provide a full refund of the damaged goods (if any).
9.6. If at the time of delivery, the Purchaser has no appointed
person to take delivery of the goods present, they shall be
liable to the Seller for all expenses incurred by the Seller
including but not limited to storage charges.
9.7. The Seller shall cover any expenses incurred as a result of
their failure to deliver the goods purchased at the agreed
time only in the event that the said delay was caused by
themselves or their negligence in the absence of an
agreement between the parties to extend the time of
9.8. All deliveries for purchases made on the website shall be
limited to the city of Lusaka and any purchases made by
Purchasers without a designated delivery location within
the city shall only be subject to collection in store.
9.9. The Seller reserves the right to charge a delivery fee on
any or all goods purchased by the Purchaser which shall
be included on the invoice generated at the time of
placing the order.
9.10. All purchase orders made for payment and collection in
store shall entail a 24-hour reservation on the products
ordered after which the order if not renewed will
automatically be cancelled by the Seller.
10. Passing of Title & Risk
10.1. Title of the goods shall only pass on to the Purchaser
upon delivery of the said goods to the designated delivery
location or upon collection in store.
10.2. The Seller shall bear all risk of loss and damage to the
goods until delivery of the goods to the designated
delivery location except in instances where the Purchaser
facilitates the collection of the goods from the
Purchaser’s premises at which point title and risk shall be
transferred to the Purchaser on collection.
11.1. Without limiting its other rights or remedies, either
Purchaser may cancel the purchase prior to confirmation
of the order by the Seller and any payments made therein
shall be refunded within 30 days subject to extensions or
delays by the respective payment service provider.
11.2. The Purchaser may upon taking delivery and receipt of
any ordered goods, cancel the purchase and return the
said goods within 7 days at no extra cost except the cost
of returning the same and only in a condition similar to
that in which the goods were delivered.
11.3. Cancellation of an order under 11.2. does not apply to
goods damaged by the Purchaser after taking delivery of
the said goods. All damaged or returned goods shall be
amenable to inspection in accordance with clause 7.5.
11.4. The Seller shall reserve the right to cancel any order made
by the Purchaser on the basis that the goods ordered are
not available and shall immediately notify the Purchaser
of the said unavailability in addition to providing them with
a full refund as soon as is practically possible.
11.5. In the event of any refund due to the Purchaser under
these terms and conditions is not made in the stipulated
time, the Purchaser should immediately inform the Seller
of the said non-payment.
12.1. The Seller shall safeguard and keep confidential any and
all information relating to the Purchaser obtained by it or
provided to it by the Purchaser in relation to the
agreement (or purchase order) and shall use such
information only for the purposes of carrying out its
obligations under the agreement (purchase order).
12.2. This clause does not apply in instances where the Seller is
legally obligated to give any information to an authority
under any written law and the Seller shall be held
13.1. Neither party may reassign its rights, duties or obligations
under these terms and conditions or indeed the
agreement (purchase order) without the prior written
consent of the other party.
14.1. A waiver of any right or remedy under these terms and
conditions is only effective if given in writing and shall not
be deemed to be a waiver of any subsequent breach or
default. A failure or delay to exercise any right or remedy
(a) Waive that or any other right or remedy; or
(b) Prevent or restrict the further exercise of that or any other
right or remedy.
15.1. If any clause or term of these terms and conditions is
found to be in contravention of any written law or void to
that extent, that clause or term shall not affect any other
clause or term in these terms and conditions.
16. Force Majeure
16.1. Neither party to the agreement (purchase order) shall be
held responsible for delay in the fulfillment of their
obligations due to force majeure, strikes, lock out, civil
unrest or other factors outside of its control.
17.1. All notices and communication under these terms and
conditions shall be in writing and shall be deemed to be
given when mailed by registered mail, personal deliver or
official email as specified by the parties for the giving of
18. Dispute Resolution
18.1. In the event of any breach under these terms and
conditions, the aggrieved party shall notify the other of the
said breach within 48 hours of the breach occurring and
the party in breach shall remedy the said breach within 14
18.2. If the party in breach of these terms and conditions fails
to remedy the said breach within the time stipulated in
18.1., the parties shall engage in out of court discussions
to settle the dispute for a period of 30 days.
18.3. All disputes arising out of these terms and conditions as
between the parties that or not resolved in the manner
outlined in 18.1. and 18.2. referred to above will be heard
and determined by a Court of competent jurisdiction in the
Republic of Zambia.
18.4. All agreements under these terms and conditions will be
interpreted under and governed by the laws of the
Republic of Zambia.
19.1. This website and all content displayed herein is subject to
the provisions of the Electronic Communications and
Transactions Act and in compliance with the same, the
following information is hereby disclosed:
- Full Name and Legal Status: Micmar Investments Limited
Physical Address: Micmar Investments Ltd. Head Office, Corner
Lumumba Mulalika Road, Industrial Area.
Telephone Number: +2602011287788
Website & Email Address: www.micmaronline.com &
Address for legal service of documents: Micmar Investments
Ltd. Head Office, Corner Lumumba Mulalika Road, Industrial
Company Registration No: 23039 (Established in 1991)
Main Business: Retail
Security Procedures in respect of payment: Provided by the
respective payment service providers.
20.1. The Seller reserves the right to amend these terms and
conditions from time to time without any prior written
notice to any Purchaser.
20.2. The Seller shall upon making any amendments to these
terms and conditions notify all Purchasers of the said
amendments by placing a notice on the website.
21. Intellectual Property
21.1. The entire design and content of this Site is the copyright
of Micmar Investments Limited. All trademarks, brand
names, logos and designs used on this Site are our
intellectual property (save for those of our suppliers and
certain products). All our rights are reserved and the
information held is for your personal security. You may
not download (all or in part), transmit, reproduce,
distribute or modify this Site without our prior written
permission. However, you may print out part or all of this
Site for your own personal and non-commercial use.
22. General Terms
22.1. While we will endeavour to ensure that this Site is
normally available 24 hours a day, we will not be liable if
for any reason this Site is unavailable at any time or for
any period. Also, your access to this Site may be
suspended temporarily or restricted without notice to
allow for repairs, maintenance, or the introduction of new
facilities or services or for reasons beyond our control.
22.2. Any queries or complaints about this site or these terms
and conditions can be communicated to us by email on