1.1. All products sold by the Seller are fit for purpose as
described and are amenable for return only in accordance
with the terms contained in the clauses below.
1.2. Products returned by a Purchaser due to a manufacturing
or factory fault will either be replaced or a refund will be
issued to the said Purchaser.
1.3. Products that become defective or malfunction as a result
of a user fault may be repaired by the Seller at the cost of
the Purchaser and are not amenable to free replacement
or refund.
1.4. The Seller reserves the right and discretion to either
accept or refuse the return of a product purchased by a
Purchaser erroneously or for a wrongful purpose.
1.5. All claims pertaining to products under this clause will be
subject to inspection by the Seller’s technical team or
appointed experts who shall generate a report identifying
the source of any fault in the products and whether the
same are factory or user faults.
1.6. The report and inspection referred to in 7.5. shall be
conducted within 7 days of the product being availed to
the Seller or as will be communicated by the Seller but
concluded within a period of 21 days.
1.7. A Purchaser disputing the report referred to in clause 7.5.
above will be at liberty to nominate an independent
technician to inspect the product in question at their own
cost.
1.8. All claims arising under this clause shall be made by the
Purchaser within 6 months of the purchase date